Website: twigzlabs.com

Welcome to Twigz Labs. These Terms of Service (“Terms”) govern your use of our website located at https://twigzlabs.com (“Site”) and your purchase and use of our products and services. By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, do not use this Site.

1. Age Restriction

You must be at least 21 years of age to access this Site or purchase our products. By using the Site, you affirm that you are 21 or older. We do not sell or market to minors under any circumstance.

2. Products and Use

Twigz Labs sells nicotine-infused toothpicks. Nicotine is an addictive chemical. Our products are intended solely for adult consumers who understand the associated risks.

You agree to use our products only as intended and in accordance with all applicable laws and regulations in your jurisdiction.

3. Health Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before use, especially if you are pregnant, nursing, have a medical condition, or are taking medication.

4. Orders, Payment, and Refunds

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order for any reason. Prices are subject to change without notice.

Refunds or returns are handled in accordance with our Refund Policy, available here.

5. Intellectual Property

All content on this Site—including text, images, logos, and trademarks—is the property of Twigz Labs and may not be copied, reproduced, or used without written permission.

6. User Conduct

You agree not to use this Site for any unlawful, harmful, or fraudulent purposes, and you agree not to interfere with or disrupt the security or functionality of the Site.

7. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect and handle your data.

8. Limitation of Liability

To the fullest extent permitted by law, Twigz Labs shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use this Site or our products.

9. Indemnification

You agree to indemnify, defend, and hold harmless Twigz Labs and its affiliates from any claims, damages, liabilities, or expenses arising from your use of the Site or your breach of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@twigzlabs.com

 

Mobile Terms of Service

TWIGZ Labs Inc.

Last updated: Dec. 11, 2025

The TWIGZ mobile message service (the "Service") is operated by TWIGZ Labs Inc. (“TWIGZ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to TWIGZ’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TWIGZ through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TWIGZ. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other TWIGZ mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to [insert your sending number] or email riley@blacflag.io.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.