Shipping policy

Order Processing

Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Standard shipping usually takes 3–5 business days, but times may vary based on your location and carrier delays.

Shipping Restrictions

Due to legal restrictions, we only ship within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or states/counties where nicotine sales are prohibited. You must be 21+ years of age to place an order. Age verification may be required upon delivery.

Order Issues

If your package is lost, damaged, or delayed, please contact us at support@twigzlabs.com within 7 days of the delivery date. We will investigate and provide resolution options.

WARNING

This product contains nicotine. Nicotine is an addictive chemical. Adult use only. Keep away from children and pets. Do not use if pregnant, breastfeeding, or people with diabetes, heart disease, respiratory complications, and/or cardiovascular problems. Do not ingest or make contact with skin, eyes, and/or clothing.

⚠️WARNING

This product can expose you to chemicals including formaldehyde, which is known to the State of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov

FDA DISCLAIMER

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners.

Age Verification