Shipping policy
Order Processing
Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Standard shipping usually takes 3–5 business days, but times may vary based on your location and carrier delays.
Shipping Restrictions
Due to legal restrictions, we only ship within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or states/counties where nicotine sales are prohibited. You must be 21+ years of age to place an order. Age verification may be required upon delivery.
Order Issues
If your package is lost, damaged, or delayed, please contact us at support@twigzlabs.com within 7 days of the delivery date. We will investigate and provide resolution options.